Terms and Conditions

PRICES
All prices are in US Dollars and are subject to change but with previous notice. These prices are just for foreign tourists.

RESERVATIONS
For the reservation and confirmation of the tours offered in our website, you will send us for e-mail the name of the tour, the selected hotels, the trip date, number of passengers and if it would be necessary other additional information for the best organization of the tour. We will respond you promptly and we will ready to solve and to assist any doubt or requirement.

CONTRACTED TOURS
Cancellations and Reimbursements for Daily Tours:
– Notifications of cancellations and requests for reimbursements should be made in writing and include all pertinent information, and they will all receive immediate attention by us.

– If a notification of cancellation is received until 2 days before the tour, the full deposit is reimbursed after discounting administrative costs.

– No reimbursement will be made if the notification of cancellation is received less than 48 hours before the tour or in the case of a no-show by passenger(s) or for cancellations made during the trip itself.

– Some services may be interrupted or cancelled due to climate conditions, reasons of force majeure, acts of God, riots, etc., or others beyond the control of the hotels, airlines, other suppliers or TOURS.PE GROUP or its associates. No reimbursements will be made as a result of such interruptions or cancellations beyond our control.

Cancellations and Reimbursements for Tour Packages:
– Notifications of cancellations and requests for reimbursements should be made in writing and include all pertinent information, and they will all receive immediate attention by us.

– If a notification of cancellation is received until and including 15 – 10 days before the estimated date of arrival, the full deposit made for the trip is reimbursed after discounting administrative costs.

– If a notification of cancellation is received 9 – 6 days before the estimated date of arrival in Peru, the reimbursement is subject to a penalty of 30% of the total cost.

– No reimbursement will be made if the notification of cancellation is received 5 days before the estimated date of arrival in your destination or in the case of a no-show by passenger(s) or for cancellations made during the trip itself.

– Some services may be interrupted or cancelled due to climate conditions, reasons of force majeure, acts of God, riots, etc., or others beyond the control of the hotels, airlines, other suppliers or TOURS.PE GROUP or its associates. No reimbursements will be made as a result of such interruptions or cancellations beyond our control.

Cancellations and Reimbursements for Shore Excursions to Machu Picchu:
– If a notification of cancellation is received until 30 days before the tour, the full deposit is reimbursed after discounting administrative costs.

– If a notification of cancellation is received until 29 -20 days before the estimated date of arrival in Peru, the reimbursement is subject to a penalty of 30% of the total cost.

– No reimbursement will be made if the notification of cancellation is received 19 days before the date of arrival or in the case of a no-show by passenger(s) or for cancellations made during the trip itself.

Reimbursements For Cruise Services (One Day Excursion).
– For services provided for passengers from Cruises we will reimburse 100% percent of the deposit if the Port is closed due to climate conditions or reasons of force majeure. 

– We will reimburse 100% percent of the deposit if a notification of cancellation is received until 6 days before the arrival.

– No reimbursement will be made if the notification of cancellation is received 5 days before the arrival.

IMPORTANT
1.- Our company will not be liable for any illness, pregnancy or physical or mental incapacity, which may put in danger the health or integrity of any passenger or third parties during the carrying out of the contracted tour or that may imply any limitation or impediment for our company to provide such tourist services. Thus, our company will NOT recognise any claim or refund due to any such abovementioned concept, including such cases where under normal conditions no such problem would arise. Furthermore, we request to be informed regarding any such limitation prior to the contracting of our services, in order to recommend services that will take into account any such existing impediments.

2.- All verification and/or applications for “visas” or permits to enter TO Peru are the sole responsibilty of, and should be carried out by the traveller before his or her journey. The traveller is under the obligation to have these documents in order.

PAYMENT RECEIPT
After the payment or previous deposit the reservation system of TOURS.PE GROUP will issue a Voucher of Services and Balance of Payment but that is not required for us to be printed.